Description based on the Specified Commercial Transactions Act

Seller: CRAFT ROOM Co., Ltd.

Yoko Ishii, General Manager of Operations

Location Postal Code 154-0003 3-4-18-104 Nozawa, Setagaya-ku, Tokyo

Phone number: 03-5430-9577

Explanation of fees other than the product price

Shipping fees, consumption tax, bank transfer fees, and cash on delivery fees are to be borne by the customer. Application deadline: Within 7 days after receiving the order completion email. If you receive a defective product or a product different from the order, we will accept returns or refunds within 7 days after the product arrives. However, we cannot accept returns of products that have been used or that have become scratched or dirty due to customer circumstances.

Delivery time

If you pay by bank transfer, your item will be delivered within 7 days of receiving your payment.

For cash on delivery, your order will be delivered within 7 days of receipt. If there is a delay in delivery for any reason, we will contact you by phone or email.

Payment method: Sagawa Express delivery (If you have a time preference, please indicate this when ordering.)
Credit cards: Visa/Mastercard/ JCB/AMEX/Diners
PayPal

Pay-easy

paypay

Bank transfer

Payment deadline
Cash on delivery/Delivery date Credit card/At the time of order

Returns and Exchanges

Please note that we do not accept returns or exchanges for reasons of customer convenience.

・It was different from what I imagined

・Size doesn't fit

I got the wrong product

・Delivery tag or tag lost

All of the above are non-refundable.

We will only exchange products if the product you receive is faulty or different from the product you ordered.

We would appreciate it if you could contact us within 7 days of receiving the product .

In addition, shipping fees incurred when exchanging products for personal reasons will be borne by the customer.

postage

Please note that we do not accept returns or exchanges for reasons of customer convenience.

Shipping fee: 1000 yen nationwide. Free shipping for purchases over 30,000 yen.